At Sosuite, our mission is to transform how people live and travel. Sosuite provides beautiful, playful, and homey apartment suites and hotel rooms for the modern traveler. We provide everything our guests need for a comfortable stay, whether that's 3 nights or 3 months. Sosuite started in 2019 and now boasts over 250 bedrooms throughout Philadelphia.

We are looking for an experienced and talented individual to join Sosuite as Senior Housekeeping Manager.

Who you are:

  • 5 years experience in relevant Operations or Hospitality senior management positions (required)
  • 3 years experience in hotel or housekeeping management (required)
  • Bachelor’s degree in Hospitality Management or a related management field (preferred)
  • Experience leading large teams of non-exempt frontline workers
  • Experience leading teams of managers in a physical business, preferably in an operations- or hospitality-oriented field
  • Management experience in a fast-paced startup environment with minimal oversight and a heavy emphasis on results (preferred)
  • Eligible to work in the United States

What you’ll be doing:

  • Lead Housekeeping Operations for Sosuite in the Philadelphia market, including short-term-rental apartments and boutique hotels, across multiple buildings in the Greater Philadelphia area (300 rooms and growing)
  • Work 5 days per week, including weekends
  • Direct a growing team of Housekeepers and Housekeeping Supervisors
  • Work closely with counterparts from other teams, such as Field Operations, to ensure Housekeepers are set up for success
  • Report to and work closely with the Senior Operations Manager to make high-level decisions for the Housekeeping team
  • Be responsible for Housekeeping OKRs including cleaning review scores, cost-per-clean metrics, and Housekeeper retention
  • Handle the hiring and firing decisions for all members of the Housekeeping team
  • Maintain a network of housekeeping contractors to ensure full coverage on the busiest of days
  • Design and conduct training programs for Housekeepers to facilitate the highest possible performance from your team
  • Design and source new cleaning products, procedures, and protocols
  • Constantly adjust and improve existing digital procedures, including clean tracking software, scheduling software, and data reporting dashboards

What you’ll need to be successful:

  • Excellent people management skills
  • Prior experience in housekeeping, especially at hotels
  • Ability to manage up and across departments, advocating for the needs of your team while accounting for the constraints of the business as a whole
  • A well-developed sense for how best to support, encourage, and motivate large teams with diverse backgrounds and personalities
  • A level head for resolving interpersonal conflict within your team with fairness and transparency
  • Smart and informed decision making
  • A propensity for focusing on and optimizing one thing to the Nth degree (namely, Housekeeping)
  • Aptitude for software and tech - we are a highly digitalized company
  • Ability to walk up several flights of stairs to access the apartments at multiple locations in Philadelphia (most buildings will have elevators)
  • Physical stamina and mobility including ability to reach, kneel, and bend
  • Ability to lift, push, and pull required loads (usually about 30 lbs)

    Compensation & Benefits:

    1. W-2 full-time position, exempt
    2. Competitive salary
    3. Paid Sick Leave accruing throughout the year
    4. 3 weeks Paid Time Off accruing throughout the year
    5. Flexible Unpaid Time Off
    6. Health, vision, dental insurance available
    7. 401k retirement plan available with employer matching
    8. Happy hour events and team outings

    What you’ll get when joining Sosuite:

    • A high-impact senior position to meaningfully advance your career
    • A team to help you grow professionally and personally
    • Quarterly team events
    • An annual free night at a Sosuite location #staycation
    • A positive and empowering team environment

    We have a great team, and we hold ourselves to the highest standards of quality. If you're good at what you do, we want you on our team.