At Sosuite, our mission is to transform how people live and travel. Sosuite provides beautiful, playful, and homey apartment suites and hotel rooms for the modern traveler. We provide everything our guests need for a comfortable stay, whether that's 3 nights or 3 months.
Sosuite started in 2019 and now boasts over 250 bedrooms throughout Philadelphia. We are looking for a talented Housekeeping Supervisor to keep daily Housekeeping operations running smoothly. In addition to cleaning, you will keep Housekeeping running smoothly by conducting inspections, training new housekeepers, assisting in particularly dirty rooms, and ensuring quality and speed targets are met for each clean. This is an excellent high-growth opportunity for an experienced Housekeeper with supervisory experience.
Who we're looking for:
- A full-time Housekeeping Supervisor with at least 6 years experience in Housekeeping and 3 years experience in a supervisory hotel housekeeping role
- Someone based in Philadelphia and excited about joining a small team
- Someone with a positive attitude - we lift our coworkers up and extend hospitality to everyone
- Someone willing to clean rooms - you will spend approximately 30% of your time solo-cleaning
- Weekend availability required
Compensation & Benefits:
- W-2 full-time position, non-exempt
- Compensation: $19 - $21 / hour, depending on experience
- Overtime pay: 1.5x on Sosuite's observed holidays (New Years, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)
- Paid Time Off and paid Sick Leave accruing throughout the year
- Flexible Unpaid Time Off
- 401k retirement plan available with employer matching
- Happy hour events
What you'll be doing at Sosuite:
- Work full-time, including weekends, approximately 40 hours per week
- Typical shift: 9am - 5pm (hours will vary)
- Work at different locations across Philadelphia
- Spend 30% of your time cleaning on your own, and 70% assisting other housekeepers by providing inspections, support, training, scheduling, and ongoing coaching (approximate)
- Train housekeepers on optimal cleaning procedures
- Conduct unit inspections
- Supervise housekeepers and ensure cleaning speed and quality targets are met
- Assist housekeepers with particularly dirty rooms
- Prepare schedules and reassign cleaning tasks as needed
- Clean and prepare entire short term rental apartments, including bathroom, kitchen, living area, common areas, and similar
- Change linens, wash windows, polish surfaces, clean floors, remove stains, and similar
- Restock apartments with consumables, apartment items, linen & terry, and miscellaneous
- Ensure all furniture, appliances, and amenities are clean and in working order
- Clean hallways, building common areas, and offices as assigned
- Conduct special cleaning projects as assigned
- Conduct stayover cleans, cleaning around guests' personal belongings
- Conduct re-cleans as requested
- Realign furniture and amenities according to the prescribed layout
- Report any maintenance issues, safety hazards or damage of Sosuite property
- Complete cleaning tasks within the expected time frame
- Clock in and out for shifts and breaks on time
- Use mobile applications to communicate completed cleanings and report problems
- Use a laptop or mobile device to keep track of housekeepers and room cleans, reassigning tasks when necessary
- Return company property and equipment to central locations once work has been completed
What you need to be successful:
- Eligible to work in the United States
- Previous housekeeping supervisory experience at a hotel, as a Housekeeping Supervisor or Executive Housekeeper
- Experience training frontline employees
- Excellent attention to detail
- Aptitude in coaching hourly employees and providing feedback
- Good executive overhead; the ability to plan and manage a day efficiently
- Ability to walk up several flights of stairs to access the apartments at multiple locations in Philadelphia (most buildings will have elevators)
- Ability and willingness to work at different locations in Philadelphia depending on the day's needs
- The ability to use mobile applications and computers
- Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials
- Physical stamina and mobility including ability to reach, kneel, and bend
- Ability to lift, push, and pull required loads (usually about 30 lbs)
- A positive attitude, and the ability to work effectively both in a team environment as well as independently
What you’ll get when joining Sosuite:
- A team to help you grow professionally and personally
- Quarterly team events
- An annual free night at a Sosuite location #staycation
- A positive and empowering team environment
We have a great team, and we hold ourselves to the highest standards of quality. If you're good at what you do, we want you on our team.